Terms and Conditions
Terms and Conditions
Last updated: 24th December 2024
These Terms & Conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.
General Terms & Conditions
This site is owned and operated by Böhm and its affiliated entities, including McLeod Properties Limited. Registered office: 82 King Street, Manchester, M2 4WQ. Böhm, Registered Company Number: 11546240 [England and Wales]. If you want to ask us anything about these Terms & Conditions or have any comments or complaints on or about our website, please contact us.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Böhm. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Böhm. You may not modify, distribute or re-post something on this website for any purpose.
Accuracy of Content
Böhm has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
Damage to Your Computer
Böhm makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Böhm shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Exclusions of Liability
Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Böhm or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Other Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions, govern your use of this website.
Changes to Legal Notices
We reserve the right to change these Terms & Conditions from time to time, and you should look through them as often as possible.
Use of this Website from Outside the UK
Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Böhm's services in the United Kingdom. Böhm makes no representation that any services referred to in the materials on this website are appropriate for use in, or available for delivery to, other locations outside of the UK. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction, and Language
This website, any content contained herein, and any contract brought into being as a result of the usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These Terms & Conditions do not affect your legal rights.
Complaints Procedure
At Böhm, we are dedicated to ensuring that every client experience is seamless, transparent, and handled with the utmost care. However, we understand that in the course of property transactions, there may be occasions where things don’t go as planned. In these moments, we have a clear and thorough process in place to address and resolve any concerns promptly and professionally.
Raising Your Complaint to our Director
If you wish to make a formal complaint, please put this in writing and address it to our Director. Upon receiving your written complaint, we will acknowledge receipt within three working days. From there, we will conduct a detailed investigation and provide you with a formal written response within 15 working days of receiving your complaint.
Please outline the specific details of your complaint in your letter or email and send it to:
Böhm
82 King Street
Deansgate
Manchester
M2 4WQ
Email: spencer@bohm.uk
Further Review
If you remain unsatisfied with our initial response, your complaint will be escalated to another senior team member not directly involved in the transaction. This additional review will be completed within 15 working days, and we will provide you with a final written outcome.
Referral to The Property Ombudsman
We genuinely hope that any concerns can be resolved directly with us. However, if you are still dissatisfied after completing our internal complaints process, you have the option to refer your complaint to The Property Ombudsman (TPO). TPO offers an independent and free service for resolving property disputes. Please note that TPO will only consider complaints after our internal process has been fully exhausted. Complaints must be referred to TPO within 12 months of receiving our final written response.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Website: www.tpos.co.uk
Contact Us
Should you wish to discuss your complaint at any stage of the process, please do not hesitate to contact us directly at 0161 706 1816.
This complaints procedure is owned and managed by Böhm, 82 King Street, Deansgate, Manchester, M2 4WQ, Company Number 11546240. By engaging with our services, you agree to our terms and conditions.
At Böhm, every client matters, and we are committed to finding the right resolution for you.